| › Statistics for fire and EMS — without the difficult math |
| › Using AI for data cleanup and data engineering: CAD, NFIRS, NERIS, and RMS data |
| › Using AI for analysis: response times, turnout, travel, ERF, unit reliability |
| › Using AI for mapping: incidents, travel-time, station coverage, risk — without an ArcGIS license |
| › Excel for operations data: pivot tables, filtering, sorting, summarizing |
| › Percentiles, NFPA compliance, and what an honest response-time report looks like |
| › Effective Response Force, unit concentration, and order of arrival |
| › Identifying and handling outliers consistently — not just deleting them |
| › Setting performance objectives that are realistic and defensible |
| › Data quality: what to fix before any analysis, AI-assisted or otherwise |
| › Tables and graphs that communicate — and the ones that don’t |
| › Small-data considerations: when your numbers are too thin to support your claim |
| › Correlation: reading relationships between variables without overreaching |
| › Recognizing AI failure modes — the ones that will burn you if you don’t know to look for them |